Last Updated: February 2026
These Terms of Service (“Terms”) govern your use of the services provided by Well Ahead Therapy (“we”, “our”, “us”) via wellahead.com.au (the “Website”) and any speech pathology or counselling services we provide.
By booking an appointment, accessing our Website, or engaging our services, you agree to be bound by these Terms.
1. Services Provided
Well Ahead Therapy provides speech pathology and counselling services, which may include:
- Assessments
- Therapy sessions
- Consultations
- Clinical reports
- Telehealth services
- Parent or caregiver consultations
Services are provided in accordance with applicable Commonwealth and New South Wales laws, relevant professional standards, and ethical guidelines.
We reserve the right to determine whether our services are clinically appropriate for your needs.
2. Eligibility and Parental Consent
Our services are intended for individuals aged 15 years and over.
For clients under 18 years of age:
- A parent or legal guardian must provide informed consent prior to services commencing;
- A parent or guardian may be required to attend sessions where clinically appropriate;
- We may communicate with a parent or guardian regarding treatment, unless otherwise agreed or where confidentiality is required by law.
We may request documentation confirming parental responsibility where necessary.
3. Emergency and Crisis Services
Well Ahead Therapy does not provide crisis or emergency services.
Communication channels (phone, text, email) are not monitored outside standard business hours, and we are unable to respond to urgent matters.
All clients are encouraged to maintain their own support networks between sessions.
If you require immediate assistance, contact:
- 000 (if life is in danger)
- Your local hospital emergency department
- Lifeline – 13 11 14
- Suicide Call Back Service – 1300 659 467
- Beyond Blue – 1300 22 4636
- 1800 RESPECT – 1800 737 732
If your needs exceed the scope of this service, we may discuss whether additional or alternative options would be helpful.
4. Bookings and Appointments
Appointments may be booked online or directly with us.
By booking an appointment, you agree to:
- Provide accurate and complete information;
- Attend appointments at the scheduled time;
- Comply with these Terms;
- Ensure any required consent (including parental consent) has been obtained.
We reserve the right to reschedule appointments where necessary due to illness, emergencies, or unforeseen circumstances.
5. Fees and Payment
Fees for services will be communicated prior to or at the time of booking.
Unless otherwise agreed:
- Payment is required prior to each session;
- Payment may be made via EFTPOS or credit card;
- Online payments are processed securely via Stripe.
For NDIS-funded services, invoices may be issued to the agreed party following the session, in accordance with the participant’s plan and service agreement.
You agree to pay all applicable fees associated with your appointments.
We reserve the right to suspend or discontinue services where payment is not received.
6. Cancellation and Rescheduling Policy
You must provide at least 24 hours’ notice to cancel or reschedule an appointment.
Late cancellation fees apply as follows:
- 0–24 hours’ notice: 100% of the session fee payable
- 24–48 hours’ notice: 50% of the session fee payable
Failure to attend an appointment without notice (“no-show”) will result in the full session fee being charged.
Cancellation fees reflect the loss incurred due to the reserved appointment time and are not penalties.
We reserve the right to waive fees at our discretion.
7. Telehealth Services
Where services are delivered via telehealth:
- You are responsible for ensuring access to suitable technology and a stable internet connection;
- You must attend sessions in a private and safe environment;
- You are responsible for ensuring no unauthorised person is present or listening without mutual consent;
- We are not responsible for interruptions caused by technical issues beyond our control.
- Recording of sessions by any party without the knowledge and written consent of both the client and therapist is strictly prohibited and may breach privacy or surveillance laws.
Telehealth services carry inherent risks, including potential limitations to confidentiality due to internet-based communication.
By participating in telehealth, you acknowledge and accept these risks.
8. Client Responsibilities
You agree to:
- Provide accurate and complete information relevant to your care;
- Inform us of changes to your health or circumstances;
- Participate actively in sessions;
- Follow agreed treatment plans where appropriate.
Therapeutic outcomes cannot be guaranteed.
9. Informed Consent to Treatment
By engaging our services, you confirm that:
- The nature and purpose of the services have been explained to you;
- You have had the opportunity to ask questions;
- You voluntarily consent to receiving speech pathology or counselling services.
You may withdraw consent at any time, subject to payment obligations for services already provided.
For minors, informed consent must be provided by a parent or legal guardian.
10. Confidentiality and Privacy
We handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.
In providing services, we collect personal and health information necessary for assessment and treatment. If you do not provide required information, we may be unable to provide services.
Information is kept confidential except where disclosure is:
- Required or authorised by law;
- Necessary to prevent or lessen a serious threat to life, health or safety;
- Required under mandatory reporting obligations;
- Ordered by a court or tribunal;
- Made with your consent (e.g., to your GP, psychiatrist, or other health professionals).
You may request access to your personal information, subject to legal exceptions.
11. Intellectual Property
All content provided through the Website or during services — including reports, assessments, templates, resources and written materials — remains the intellectual property of Well Ahead Therapy unless otherwise stated.
You may not reproduce, distribute, modify or commercially exploit such materials without prior written consent.
12. Website Use
You agree not to:
- Use the Website for unlawful purposes;
- Attempt unauthorised access to systems;
- Interfere with Website functionality or security.
We reserve the right to restrict or terminate access where misuse is suspected.
13. Limitation of Liability
To the extent permitted by law:
- We are not liable for indirect, incidental, special or consequential loss;
- We do not guarantee specific therapeutic outcomes;
- Our liability for any claim relating to services is limited to the amount paid for the relevant service.
Nothing in these Terms excludes, restricts or modifies rights under the Australian Consumer Law.
14. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
If we breach a consumer guarantee, our liability is limited (where permitted) to:
- Re-supplying the services; or
- Paying the cost of having the services supplied again.
15. Ending Services
Clients may cease services at any time, subject to the cancellation policy.
We view the conclusion of therapy as an important part of the therapeutic process and encourage discussion prior to ending services where possible.
We may suspend or terminate services where:
- Fees remain unpaid;
- You breach these Terms;
- The therapeutic relationship is no longer clinically appropriate;
- There are safety or boundary concerns.
Where appropriate, referrals to alternative services may be discussed.
16. Amendments
We may update these Terms from time to time.
Updated Terms will be published on our Website with a revised “Last Updated” date.
Continued use of our services constitutes acceptance of the updated Terms.
17. Governing Law
These Terms are governed by the laws of New South Wales and the Commonwealth of Australia.
You submit to the exclusive jurisdiction of the courts of New South Wales.
18. Contact Details
Well Ahead Therapy
Website: wellahead.com.au
Email: amelia@wellahead.com.au
Address: 31 Belmore Road, Randwick